Terms of service

By placing an order with or using the services of Casa Blanca, you agree to the following Terms & Conditions. Please read them carefully.

1. Who Can Use Our Services

You must be 18 years or older, or use our services under the supervision of a parent or legal guardian.

You agree to provide accurate, current, and complete information when placing an order.

2. Orders & Cancellations

An order is confirmed only after successful payment.

We reserve the right to accept or cancel any order at our discretion.

Orders can be cancelled only before dispatch.

Custom, personalised, or perishable items cannot be cancelled once processing has started.

3. Prices & Payments

Prices are subject to change without prior notice.

All payments must be made through our secure payment gateways.

Any applicable taxes or government charges are the responsibility of the customer.

4. Returns & Refunds

Please refer to our Return & Refund Policy for detailed information.

5. Use of Our Website & Services

Our services may be used only for personal and lawful purposes.

You may not copy, misuse, distribute, or exploit any part of our content without written permission.

6. Intellectual Property

All designs, logos, text, images, and content are the property of Casa Blanca.

Unauthorized use of our intellectual property is strictly prohibited.

7. Reviews & User Content

By submitting reviews, images, or feedback, you grant Casa Blanca the right to use such content for business and marketing purposes.

You confirm that you own the rights to any content you submit.

8. Liability Disclaimer

Our services are provided on an “as is” basis without warranties of any kind.

Our total liability is limited to the amount paid for the order or ₹500, whichever is lower.

We are not liable for indirect, incidental, or consequential damages.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, services, or policies.

10. Termination

We reserve the right to suspend or terminate access to our services if these Terms are violated or misused.

11. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, lockdowns, or pandemics.

12. Governing Law & Jurisdiction

These Terms are governed by the laws of India.

Any disputes shall be resolved through arbitration in Bengaluru. If arbitration is not feasible, the courts of Bengaluru shall have exclusive jurisdiction.

13. Grievance Officer

For any complaints or queries, please contact:

📧 Email: casablancaflowersbangalore@gmail.com

📞 The Floral Hotline:

9742988998

9972899020

🏢 Visit Our Studio:
70, 1st Floor, 1st Main Road,
BTS Main Road, Opposite Futura Sink Studio,
Lakkasandra Extension,
Bengaluru, Karnataka – 560030

We aim to respond to all grievances within 15 days.

14. Changes to Terms

Casa Blanca reserves the right to update or modify these Terms at any time.

Continued use of our services constitutes acceptance of the revised Terms.